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Delivering ExcellenceAdvanced Answers on Demand Inc., designs and implements totally integrated software solutions specifically designed for the long-term and senior healthcare industries. Comprised of 42 integrated modules, the software meets the management information needs of continuing care retirement communities, assisted living facilities, independent living facilities, retirement and nursing homes, and home health agencies. Advanced Answers on Demand has established a corporate structure to facilitate the marketing, sales, client support services, and business management functions associated with the company's long-term growth strategy. It is owned and directed by Magic Software Enterprises Ltd., and recognizes that achievement and preservation of industry leadership is dependent on the ability to deliver excellent service to existing clients while upgrading and improving the product for the future. Advanced Answers on Demand enjoys unique competitive advantages, including:
Advanced Answers on Demand's management understands that its primary product is service, not software. Every organizational decision is based on the answer to, "Will it better serve the customer?" A high level of communication with customers is regular and consistent, and the company encourages customers to ask questions, describe problems, and make suggestions for product improvement. 1890 University Drive, Suite 205, Coral Springs, FL 33071 ·
Phone: (800) 311-8252 Providing Resident SecurityWith one of the most complete lines of resident care products in the industry, AlertOne serves independent and assisted-living communities nationally. For more than a decade. AlertOne has been designing and manufacturing emergency call systems. The company was founded in 1989 and began providing in-home medical alarms to seniors nationwide. The substantial growth in this core business quickly positioned AlertOne as a national leader in the personal emergency response (PERS) industry. Building on this success, AlertOne designed, developed, and manufactured a proprietary PERS device. Within a few years, AlertOne grew to become one of the nation's largest suppliers of PERS equipment, providing this equipment to more than 200 independent dealers in the US, including a Fortune 500 corporation and several of the nation's largest providers. Every design is constructed with the idea that simplicity, flexibility, and affordability is paramount to the success of customers. Simplicity of operation is essential for residents to summons care, and for staff to respond to calls. The flexibility of AlertOne products allows administrators to provide features unique to their residents' needs. This and affordability has positioned AlertOne among the most preferred call system providers in the nation. AlertOne Product Line The Resident Care 8000 has proved to be the most user-friendly system available for a community call system. Residents can answer incoming calls at the push of a button and with the optional security key fob they can quickly transform the Resident Care 8000 into a full-featured security system, perfect for independent and assisted living cottages. There are no computers necessary or other monitoring devices required, as the 8000 works by using standard phone lines. The AlertOne Wireless IdentiFind system is the application of choice for seamless community coverage. Each resident is protected throughout the campus using the wireless transmitters provided with the 8000 system. When a transmitter is activated, the resident's identity and location are displayed at the ResponseAlert system, and on selected pagers. The IdentiFind is perfect for outdoor walking paths, parking lots, and other common areas extending away from the main buildings. IdentiFind is available in 300-MHz, 433-MHz and, available this spring, 900-MHz technology. AlertOne offers hardwired nurse call/pull station activators for communities that have hardwired nurse call systems and want activation with a wireless wearable transmitter. All resident care systems are available with wireless pull stations, smoke detectors, motion detectors, and other wireless devices. AlertOne remains one of the few companies with live, toll-free customer service 24 hours a day from its corporate office in Williamsport, Penn. AlertOne attributes its success in the long-term care industry to its commitment to customer service. 24 West Fourth Street, Williamsport, PA 17701 · Phone: (800)
693-5433 Financing Assisted-Living GrowthAMI Capital Inc., enjoyed record performance in 2001, funding more than $1 billion in real estate loan transactions. The firm's financing volume was accomplished through closing more than 140 transactions. AMI Capital's record $400 million fourth quarter demonstrates exceptional product balance, including $130 million in DUS business, $160 million in Fannie Mae Multifamily Credit Facility advances, $95 million in commercial property financing, and $25 million in FHA insured mortgages. This strong finish positions the firm to achieve another banner year in 2002. In November 2001, AMI Capital closed a $150 million credit facility secured by 10 multifamily properties located in eight southeastern and Midwestern MSAs. The cross-collateralized, cross-defaulted loan is the second Fannie Mae facility that the company has underwritten for a major multifamily owner/operator. Both credit facilities involve leverage of up to 75% loan-to-value, a floating interest rate well inside of 100 basis points over 3-month LIBOR. The highlight of AMI Capital's commercial financing effort in 2001 was the $60 million funding of The Pinnacle office building, a Class A office development in Burbank, Calif., for a longstanding client. In total, the company's Los Angeles office accomplished greater than $260 million in financing, including $152 million in the flagship DUS product and $108 million in commercial property debt. AMI Capital is a nationwide mortgage lender offering a fully diversified product platform. The firm's loan programs feature permanent mortgage debt for all property types and classes, including seniors housing, construction financing, tax-exempt credit enhancement, and multifamily credit facilities, all with fixed or variable interest rates. Since its inception in 1991, the company has closed more than 600 loans comprising more than $4 billion in lending. Fannie Mae DUS accounts for about 475 of these mortgages on volume approaching $3 billion. Headquartered in Bethesda, Md., AMI Capital's national sales network currently entails regional offices in northern Virginia, Atlanta, Denver, Kansas City, Phoenix, and Los Angeles. 8 Whitney Pines Dr., Standish, ME 04084 · Phone: (800) 800-1871 Insight for Cleaning SuccessFounded in 1844, Buckeye International Inc., has long held the ideals of quality, integrity, and innovation as its guide. The goal at Buckeye is to be the best manufacturer of branded maintenance/cleaning products in the industry. To be the best means to offer quality products complemented by extraordinary customer service. Buckeye products and packaging maximize worker and environmental safety, and use the company's patented Liquescent® technology. Liquescence removes the toughest soils, yet it is safer than products containing butyl. Buckeye provides superior customer service through prompt deliveries, on-going product support, and specialized training programs. Buckeye's training programs provide facilities with standardized procedures and training. The Insight™ program helps long-term care facilities achieve the most efficient and economical cleaning success. It includes five step-by-step instructional videos; a detailed, yet clearly presented procedure manual; and an easy-to-follow instructional flip chart. Also included in the program are: safety instructions, basic cleaning procedures, hard-floor care procedures, carpet care instructions, and resident room cleaning with a special focus on Alzheimer's-related dementia and odor control. The detailed safety section includes hazard communication and material safety data sheets, blood-borne pathogens procedures, and proper chemical handling and dispensing featuring Buckeye's Smart System™. The basic cleaning procedures section describes the five-step cleaning routine for common areas, as well as daily and deep-cleaning procedures for restrooms and shower rooms. The hard-floor care section explains daily and routine maintenance, labor saving interim procedures, and easy-to-follow restorative stripping procedures. Buckeye has a reputation for providing the best floor care products on the market, and the Insight program uses simple explanations to help facilities achieve the best looking floors. The carpet care section discusses daily vacuuming and spotting, interim extraction and bonnet routines, and restorative and specialized cleaning procedures. The resident room section explains cleaning procedures for all facility types, including skilled nursing and assisted living; deep cleaning procedures for weekly routine cleaning; and cleaning and odor control procedures featuring patented technology. Insight is accredited by the International Executive Housekeepers Association. With the Insight program, housekeepers can receive the necessary continuing education units (CEUs) toward Certified Executive Housekeeper or Registered Executive Housekeeper status. In order for long-term care facilities to operate as efficiently as possible, it is necessary to have standardized, simplified, and consistent employee training. Insight provides this training and, most importantly, ensures that residents are surrounded by clean and healthy environments. 2700 Wagner Place, Maryland Heights, Mo. 63043-3471 · Phone:
(800) 321-2583 Financing Assisted-Living GrowthWith the objective to build high-quality products at the lowest possible price, Champion Bus Inc., is one of North America's largest manufacturers of small and mid-size buses. Ranging in size from eight to 37 passengers with a variety of models, each bus can be equipped with Americans with Disabilities Act (ADA) wheelchair lift packages. Champion has been a longtime participant in providing paratransit vehicles to the nursing home, limited care, and retirement community industries. The Michigan-based company maintains a close relationship with top chassis manufacturers such as Ford and General Motors, and was the first bus manufacturer to pass the Ford QVM audit at the highest level. Champion products feature an all steel cage frame to provide maximum protection for passengers and maintain vehicle integrity under the tough conditions of commercial service. It has the largest engineering staff in the industry, and has developed a Detroit-style quality control program that involves vendor and supplier partners. To ensure quality and durability, Champion buses are completely tested at Penn State's Altoona facility under federal guidelines, and is ISO 9001 certified to international quality standards of operation. Champion is the leading builder of alternate fuel vehicles to meet the growing demand for cleaner air. Champion is dedicated to a quality dealer network strategically placed in the local market to support its customers. An inside customer-service staff and an expanded parts and service department provide superior service and warranty support. Champion surveys each customer location after every delivery to ensure satisfaction, and seek customer feedback. Champion is a division of Thor Industries, a publicly traded company listed on the New York Stock Exchange under the symbol THO. 331 Graham Road, Imlay City, MI 48444 · Phone (800) 776-4943 Animal Companionship and Pet TherapyFor those with friends or family in a nursing home or assisted-living facility, quality of life is an important concern. Companion Habitats Inc., helps promote a better quality of life in such facilities by providing opportunities for animal companionship and pet therapy. Therapeutic and healing results of animal companionship are well documented throughout the industry. Creative, appealing designs of Companion Habitats environments bring pets inside facilities so residents can benefit from the healing, therapeutic companionship they provide. Whether an indoor aviary, petting zoo, or portable aviary, Companion Habitats Inc., has an environment to address every facility's quality of life concerns. Companion Habitats Inc., believes making a purchase of this nature is an investment in the enhancement of the facility and the well-being of the residents. It is important to the company that its customers receive a product that will not only fulfill their needs, but that it is a quality product that will last for years to come. The large, beautifully designed Walk-In Environment immediately captivates onlookers. It is perfect for a community room entryway or patio room. It is self-contained and allows for a wide viewing area without the mess. The Octa-Viewer's 360š viewing area is fully self-contained and has a feature called Insta-Clean that allows used bedding to be automatically swept into a hidden receptacle underneath the unit. The ventilated top allows for the joyful songs of the birds to be heard by all. Bedridden or less mobile residents can take part in animal companionship with the Portable Viewer. It can be moved from room to room and is self-contained, maintaining a hygienic environment while allowing the gentle chirping of the birds to be heard. Companion Habitats animal environments may be the perfect solution to enhancing quality of life, and lessening the effects of boredom, loneliness, and helplessness found in senior-living facilities. Residents with dementia have greatly benefited from animal companionship. Having pets that can be viewed and enjoyed by residents will add interest and spontaneity to residents' lives and comfort to their family members. 2817 Janitell Rd., Colorado Springs, CO 80906 · Phone: (888)
831-1226 Bringing CEUS HomeCorporate Overview In collaboration with the initiatives of Interim Administrator Consultants Inc., Island CEUs facilitates the National Interim Administrator Leadership Program, and the certification program for specialists in interim administration. It is the sole provider for both of these programs. Mission
Markets Served Island CEUs serves long-term care administrators and executive directors in the nursing home, assisted living, and independent living markets nationally. Home Study Courses Island CEUs markets NAB home study courses approved as fulfillment of continuing education needs for nursing-home and assisted-living administrators, and plans to introduce additional courses in teleconference and online formats. All programs provide excellent management information in a format designed to compel administrators to examine deeper issues within their facilities. Current NAB Approved Courses:
History and Future Island CEUs came about when Interim Administrator Consultants Inc. (IAC), realized a need to support long-term care administrators on the national level with convenient, superior training programs. Currently, Island CEUs fulfills this need as a division of IAC and utilizes resources to propel the organization to the forefront of the national long-term care training arena. Future Island CEUs projects will focus on continued support of long-term care administrators and executive directors with a special emphasis on ease of accessibility and superior course materials. 950 South Island Rd., Plantation, FL 33324 · Phone: (865)
882-8023 Keiser Air Systems: Revolutionizing ExerciseTwenty-five years ago, Keiser was a consulting engineering company immersed in the design and development of weight-stack exercise machines for a leading manufacturer. In 1978, when iron was king, Dennis Keiser introduced an entirely new form of resistance to the fitness industry: air. Pressurized air is one of the most powerful natural resources on earth. Daring to change 100 years of tradition, Keiser recognized that using air to power a new generation of exercise equipment would do more to improve strength training than anything previously developed. The result was Keiser Air-Powered exercise equipment. Each Keiser Air machine provides a unique means of delivering positive and negative resistance uniformly and smoothly throughout the entire range of motion while surpassing the results of training with iron weight stacks. Today, Keiser is an internationally recognized manufacturer of air powered exercise equipment and a leading manufacturer in research. It was selected as the equipment of choice in more than 39 published studies on the use of high-intensity strength training to reverse the effects of aging. As 77 million baby boomers are turning 50, Keiser has become a leader in serving the needs of an aging population. Committed to the 50-plus market, Keiser has developed a turnkey package called "Step in the Right Direction" for the senior housing and health club markets. The kit includes an array of educational and marketing supplies that answers questions for facilities starting a quality fitness program. It guides facilities on which pieces of strength equipment to buy, and the order in which participants should start their exercise programs. Following are 12 pieces of Keiser equipment and what each exercise does for the body:
We are grateful to play a leading role in the evolution of fitness, and to know our work is turning the wheels that drive our industry forward. For the same reason the car replaced the horse, Keiser Air is replacing the iron weight stack--it gets you there faster and safer. 2470 S. Cherry Ave., Fresno, CA 93706 · Phone: (559) 256-8000 No Stigma AttachedLifeline Systems Inc., established a senior living division to address the needs of today's expanding senior housing market. As the originator of the Personal Emergency Response solution to seniors and those at risk in their homes due to medical conditions, Lifeline has remained a leader in this market. Since 1974, Lifeline has provided peace of mind and security to more than 5,000,000 individuals and countless loved ones and caregivers. The company's mission remains unchanged since it's beginning--working closely with healthcare providers, social service organizations and referral networks to provide personal response services to the at-risk elderly to enhance their independence and quality of life and to help them remain in their own homes. Today's social, economic and demographic realities are leading many seniors to seek alternative living/lifestyle arrangements. The foundation of the Lifeline PERS is of great value and benefit to the seniors living in independent and assisted-living facilities, and the staff and management responsible for their well-being. Lifeline with Reminders--Caregivers and family members can record reminders to be played back to the resident on a daily, weekly or one-time basis. Up to six reminders can be stored at any time. This feature encourages and supports an active lifestyle and medical compliance. Large Button Keypad--All Lifeline products have been designed with seniors in mind, including the large button backlit keypad. When used with the VoiceAssist( feature, the keypad not only acknowledges what keys have been pressed, but prompts users with directions when needed. Lifeline sales and technical support--Lifeline's sales force covers the United Sates and Canada. An experienced technical support group is available during traditional business hours and is on call after hours, weekends and holidays. Paging Interface--The Lifeline Emergency Call System interfaces with other devices such as pocket paging to support mobile staff responsible for many tasks. Report Generation--Reports are available with the Lifeline Emergency Call System to satisfy needs, ranging from operating performance to resident and family member satisfaction. Remote Phone Answering--With Lifeline's RSVP feature, residents can answer their phones with a push of their Personal Help Button (PHB), minimizing the risk of falling from rushing to answer a ringing phone. The PHB activates the speakerphone on the Reminder Phone and allows extra time to get to the phone if necessary. No Special Wiring--The Lifeline Emergency Call system uses existing telephone wiring so there is no renovation work or new construction. 111 Lawrence St., Framingham, MA 01702-8156 · Phone: (800)
451-0525 ext. 3100 Take a DriveFounded in 1992, Mobility Transportation Services believes that, by handling only vans and commercial accounts, it can better serve its customers. Estimating its volume to surpass 400 vans, the company currently serves more than 200 entities in 43 states, including:
These agencies provide care, transportation, and housing to the elderly, handicapped citizens, accident victims, misguided youths, and orphaned or abused children. They are often funded through insurance and government programs. When companies do business with Mobility Transportation Services, they can order a wheelchair-lift-equipped van over the telephone and have it delivered anywhere in the US with no money down. The company stocks raised roof, wheelchair-lift-equipped vans for immediate delivery; it does not handle individual or handicapped driver conversions. Affiliations National Mobility Equipment Dealers Association 42000 Koppernick, Canton, MI 48187 · Phone: (800) 496-4280 Removing BarriersDick and Norma Sarns founded NuStep Inc., in 1987 to develop an exercise product for all ages and abilities that would help prevent heart disease and other chronic illnesses related to under activity. Prior to starting NuStep Inc., the Sarns owned a company that developed medical products. Among many other devices, they worked with leading cardiac surgeons to develop a heart/lung machine that is used during open-heart surgery. The Sarns' heart/lung machine, among the most noted and recognized products of its kind, was used when Christiaan Barnard M.D., performed the first human heart transplant in Cape Town, South Africa in 1967. Their company was successful and employed more than 200 people before they it to the 3M Company. The heart/lung machine with the Sarns trademark is still being produced, and is in use at hospitals around the world. The NuStep TRS 4000 A talented team at NuStep developed a recumbent stepper that provided an effective cardiovascular workout while strengthening the muscles in the upper and lower body. During development, the company sought the input of exercise physiologists, physicians, and physical therapists. In 1999, the company launched the patented NuStep TRS 4000, the original seated stepper. One of the unique features of the NuStep TRS 4000 is a wide, comfortable padded seat that swivels. The seat appeals to users and wellness professionals who assist their clients in the gym, and in rehab and physical therapy clinics because it provides a sense of balance and control. The swivel seat makes it easy to use, especially for people in wheelchairs and those who require assistance. Durable and quiet, the NuStep TRS 4000 requires no electricity and can be placed anywhere. Its variable magnetic resistance provides 10 workload levels to accommodate a range of fitness and ability. The product is one-of-a-kind in the fitness/wellness industry and is in use at some of the country's most prestigious institutions including the Mayo Clinic, Cleveland Clinic, and Duke Center for Living. It also can be found in fitness centers, YMCAs, hospital-based fitness centers, cardiac rehab clinics, physical therapy centers, senior living communities, and thousands of homes. 5111 Venture Dr., Ann Arbor, MI 48108 · Phone: (800) 322 2209 Managing WanderersUnparalled Service Since technology is only one part of effective risk management and quality care, STI demonstrates its commitment to customers with a level of customer support unparalleled in the industry. A nationwide network of company-trained field support representatives provides prompt, efficient service before and after the sale. STI employee technicians perform onsite product demonstrations, facility evaluations, staff training, equipment installation, maintenance, and service to help reduce risks associated with wandering, falls, and other emergency incidents. Technical service employees are available by telephone, tollfree, 24 hours a day, 365 days a year. Integration for Efficiency WanderGuard departure alert systems are installed in more facilities nationwide that any other system. Used separately or in conjunction with WanderGuard delayed egress magnetic locks, the system can be customized to meet the unique needs of your staff and facility, and provide managed freedom for residents and patients. TABS mobility monitors are simple-to-use solutions to help reduce the risk of falls. TABS monitors are portable and versatile tools that alert staff when someone is leaving a bed, chair, or wheelchair. The Arial wireless communication system is more than a nurse call device; it helps provide superior facility management. The Arial system assists facilities in providing fast emergency responses, keeping records, identifying problems, managing staff time, and operating alarms. By integrating many technologies including the WanderGuard system and TABS monitors into one centralized program, the Arial system helps improve staff efficiency while giving residents the freedom to pursue their own interests. Making Caregiving Easier 1550 N. 20th, Lincoln, NE 68503 · Phone: (402) 475-4002 · Web site: www.seniortechnologies.com Setting the Standard in Assisted-LivingAt Alterra assisted living and memory care residences, a person's ability to choose how they live is essential to their well-being. While some people are able to live at home all their lives, others may need more help with their daily living. Since our founding in 1981, Alterra has been committed to one mission: to set the standard for maximizing the quality of life and dignity of older adults. We approach each of our residents with the same goal: to provide personalized care and service to improve quality of life, allowing residents to age with choice and dignity. Memory Care Specialized building features, such as color-coded hallways, visual cues, and wandering paths, give loved ones the freedom they desire. Our staff is trained in handling behaviors associated with Alzheimer's disease and other memory impairments, and they are available to assist with unscheduled needs, night or day. The Alterra Life Enrichment Program helps maintain independence and increase self worth through meaningful activities. Assisted Living Alterra assisted-living residences combine housing, lifestyle, and services for individuals who require assistance with daily living, but do not need around-the-clock skilled nursing care. With the help of an Alterra assisted living residence, older adults get the assistance with daily living they need, while maintaining their dignity and independence. Headquartered in Milwaukee, WI, the company operates nationwide with more than 400 residences in 25 states. 10000 Innovation Dr. · Milwaukee, WI 53226 · Phone: (800) 780-1200 · Web site: www.assisted.com A Spacious RideAtlantic Turtle Top is a family owned and operated sales and service company providing transportation vehicles to the healthcare industry. With more than 35 years of transportation experience, Atlantic Turtle Top is dedicated to helping healthcare professionals select the right product for their current and future needs. "The secret to our success is that we don't just sell buses. We work closely with our customers before, during and after the sale," says Bob Flynn Sr., owner and president of Atlantic Turtle Top. "Customer satisfaction plays a key role in bringing us new business. Frequently, it's through referrals from our current clients that we enjoy new opportunities." Says twin brother Bill Flynn, "With so much available in the industry, it's difficult for people without vehicle knowledge to know what matters. For example, Turtle Top vehicles use alucobond in the construction of the side walls to ensure strong, straight walls and leak-free windows." Based on the latest Altoona Test, a standard in the bus industry used to predict expected years of service, Turtle Top vehicles are rated for 7 years/200,000 miles. "Product integrity and the smooth ride provided by upgraded suspension systems make our vehicles the choice among healthcare providers," adds Bob. Atlantic Turtle Top offers diverse products that range from traditional high-top vans to minibuses that accommodate up to 35 passengers. All vehicles can be wheelchair accessible with lifts that are inconspicuous and noise free. One of the company's newer product offerings is the Van Terra, which offers easy access through a walk-on-bus-style door. It has ample storage for walkers, coolers, blankets, and lawn chairs, and can go anywhere a car can go. Although exceptionally spacious on the inside, the Van Terra is no longer than a high-top van and does not require the driver to have a commercial driver's license. Another popular product is the Under Floor Lift minibus, which features a wheelchair lift built into the step well. This makes the lift easily accessible when needed, but is out of sight and sound during transportation. Also, wheelchair positions in the front of the vehicle allow for a better view and smoother ride. No one in the vehicle is disturbed by an annoying wheelchair lift rattling. 15 Meadowbrook Rd., Grafton, MA 01519 · Phone: (800) 636-8267 · Web site: www.atlanticturtletop.com Secure in CISCORCISCOR has been providing Senior Sentry hardwired and wireless emergency call and personal duress systems since 1982, plus, Senior Sentry monitors door alarms and resident daily check-in. Alarms are automatically relayed via computer-synthesized voice output to handheld radios carried by staff. The system requires an acknowledgement by individual staff ID number--either from a handheld radio or at the computer--thus providing a vital level of accountability and reducing liability because you know who took responsibility for each emergency call. Alarms can be partitioned to specific handheld radios as dictated by the requirements of the facility. Senior Sentry is capable of announcing alarms by telephone or pagers, although radios usually prove to be the better investment since they provide instant and universal staff-to-staff communication, and can be used for other facility functions such as dispatching maintenance. Should an alarm of any type be received, the computer will look up the apartment phone number, dial the telephone, and patch the call through to the handheld radio. A ring detector will alert staff to an incoming facility telephone call after hours, which can then be answered from the handheld radio. Also, intercoms can be answered and attended to from anywhere in the facility via radio. In short, every operational function that might be required of a staff person has been incorporated into the radio system, which frees them from attending to desk-bound monitoring equipment, including the telephone. Senior Sentry interfaces with the building fire alarm system, and individual apartment smoke detectors. A sophisticated scheduler allows door alarms to be scheduled for monitoring according to the time of day, or day of the week. A powerful report generator allows you to define custom reports and save the formats for daily or weekly use. Senior Sentry logs how much time it took staff to acknowledge an alarm and reset the alarm switch. If either the acknowledgement or reset time exceeds defined time limits, the system creates a notice. The system can immediately notify a manager by telephone or area-wide pager if too much time is taken for an acknowledgement or a reset. This ensures that staff are attending to residents in a timely and responsible manner. CISCOR software is written and maintained by an in-house programming staff. Electronics boards and equipment are designed and implemented by in-house engineers, providing a product that is steeped in rock-solid dependability. 2411 S. Classen Blvd. · Norman, OK 73071 · Phone: (405) 447-4955 · Web site: www.ciscor.com Technology SolutionsFidelity TeleAlarm, a Fidelity Group company headquartered in Reading, Penn., markets wireless healthcare communications systems in the US and Canada. Its state-of-the-art products include:
Fidelity TeleAlarm is a single source supplier for wireless emergency call systems, and manufactures its own products under ISO 9001 standards to ensure the highest quality. For more than 44 years, TeleAlarm products have offered safety and security "at the push of a button." For the senior housing arena, Fidelity TeleAlarm offers the Avalon communications system. With the sophisticated Avalon software, care facilities can provide telephone service and voice mail to residents, and integrate the facility's emergency call system with the telephone service. This makes it easy for staff to receive resident calls made from a variety of sources, including pagers and wireless phones. The Avalon system records every resident request for assistance and the response time, then generates reports that aid in planning and lead to improved service. Fidelity TeleAlarm's mission is to develop user-friendly, high-quality products utilizing the most up-to-date technology. Its focus on this important vertical market is a complement to its existing solutions. 2501 Kutztown Road, Reading, PA 19605 · Phone: (800) 483-0888 · Fax: (610) 929-0738 · Web site: www.fidelitytelealarm.com · E-mail: fta@fidelitytelealarm.com The First of Its KindThe percentage of exercisers age 50 and older has risen to 30%--more than 4% above the general population--and the 50-plus demographic will continue to grow exponentially for the next 15 years, as one person turns 50 every eight seconds. Research shows that the mid-aged society is embracing the total wellness movement, not just physical exercise. However, meeting the wellness needs of aging bodies and minds may prove challenging for the ill prepared. Here's why:
A one-size-fits-all approach does not work with the 50-plus market. To succeed, wellness programs must be as diverse as the market itself. The question is: Are you ready to get diverse? The International Council on Active Aging (ICAA), is uniquely qualified to support you, whether you are just getting started, or your senior housing organization has been active for the past 20 years. That's because ICAA focuses exclusively on active aging and you. They know what it takes to attract, serve, and succeed with aging boomers and older adults. The vision of the ICAA integrates whole-person wellness programming, healthy behavior changes, and marketing into a cutting-edge approach that attracts new residents. Using this approach, you'll empower new and existing residents to make healthier lifestyle choices, and offer diverse programs that enhance your residents' total well-being. As an ICAA member, you'll gain helpful tools, resources, information, education, and support. But joining the ICAA is about more than success or convenience. It's also about turning the tide in your direction by working as a community to change the way we age. 507-522 Moberly Road, · Vancouver BC V5Z 4G4 What You Need, What You UseIdeal Software has been developing easy-to-use software systems since 1987. During this time, the company has become a leader in offering superior software programs to the senior-living industry, providing software and services to nearly 2,000 clients internationally. In an industry where know-how is vital, Ideal Software combines its technical experience with industry knowledge, employing staff with years of experience developing, opening, and managing senior-iving communities. This knowledge assists Ideal Software in developing products and services the senior-living industry needs and uses. The popular REPS™ Marketing and Lead Management program, developed primarily for the senior living industry, assists communities in lead referral, time management, and market analysis. REPS serves as a vital tool for many communities in managing resident leads, wait lists, and referral source networks. It's a great tool for accountability, assisting staff in planning and managing the lead process, and offering easy reminder and contact management systems. Ideal Software's browser-based, fully scaleable Ideal Suite includes the Resident Care module, the industry's most comprehensive resident assessment and care management system. It features the exclusive Assessment and Service Planning system used by many communities in the industry. With Resident Care, communities can quickly and efficiently assess resident needs, schedule and document services, manage trends, conduct analysis, determine outcomes, and produce more than 85 reports. Communities can utilize their own assessment systems if desired. Ideal Software offers lease and purchase options, hosting (ASP), consulting and educational services in information services, operations, and assessment and care coordination. Industry-trained and experienced staff provide critical evaluation of the systems, and offer guidance and proven solutions. 2803 W. Busch Blvd., Suite 201, Tampa, FL 33618 · Phone: (813)
935-4465 · Fax: (813) 935-4504 Serving the Needs of ClientsMed-Fit Systems Inc., manufactures, imports, and distributes physical medicine and assisted-living products worldwide. Med-Fit Systems was the brainchild of founder and president Dean Sbragia. More than 14 years ago, acting in acquisition investigation capacity for Sunrise Medical's Tru-Trac division, he met with the principals of HOIST Fitness Systems, which showed promise for rehabilitation and senior applications. Sbragia recruited Dr. Dwight Cornish, DHSc., MPH., RPT, to assist with equipment modification and protocol appropriate to the senior and rehabilitation markets, thus launching Med-Fit Systems. The company's mission is to provide application-specific products to enhance the life, comfort, and well-being of patients and clients. Nearly eight years ago, Med-Fit Systems hired Juergen Kopf, MS, MBA, as vice president of therapy and aquatic sales. Under Kopf's direction, Med-Fit's Galaxy pools and spas have attained a leadership position in rehabilitation and assisted-living facilities. The Med-Fit product line includes: KAT balance assessment, training, and fall prevention products and programming. The new KAT fall are available at www.medfitsystems.com. Med-Fit offers marketing, leasing, planning and consulting, and can provide drawings, break-even analysis, and financing options for large and small projects. Its web site features nearly 600 pages with free access to clinical consultants 24 hours a day. A CD ROM catalogue, including video presentations of several products, is free. 2759 Secret Lake Lane · Fallbrook, CA 92028 · Toll-free:
(800) 831-7665 · Fax: (760) 723-5396 Commited to QualityMerrill Gardens in Seattle, Wash., is the second largest private company in the industry and one of the top 10 operators overall. Committed to quality, security, choice, and privacy for residents in each community, Merrill Gardens was formed in 1993 to provide an alternative to traditional retirement housing. In nine years, the company has grown from eight employees to about 2,500, and Merrill Gardens currently owns and operates 61 communities in 15 states: Alabama, Arizona, California, Colorado, Florida, Georgia, Indiana, Louisiana, Nevada, New Mexico, North Carolina, Oklahoma, Tennessee, Texas, and Washington. Merrill Gardens purchased its first independent and assisted-living community in Seattle nine years ago, gaining insight into the basic operating profile of the industry. The company then built a community from the ground up in Monroe, Wash., learning design and construction. Through new construction and acquisition of existing communities, Merrill Gardens has grown to become a well-respected leader in the industry. Each Merrill Gardens community is different in physical structure, reflecting the characteristics of the area where it is located and the needs of residents. The management and resources of parent company R.D. Merrill Company ensure high standards of service and long-term commitment to residents in all Merrill Gardens communities. Merrill Gardens provides the best in retirement community living by supporting the independence, individuality, privacy, and decision making abilities of each resident and meeting the changing needs of residents with the best available assisted living, social, and wellness services. Merrill Gardens communities offer independent living, assisted living, and Alzheimer's care in outstanding facilities and a vibrant community living environment for residents. Merrill Gardens is, above all, a company dedicated to quality and built on a strong foundation of family, community, long-term commitment, and entrepreneurial spirit. William D. Pettit, Jr., is the president and chief operating officer of Merrill Gardens. Pettit joined Merrill Gardens in 1992 after 18 years in the banking industry. He was instrumental in the formation of the company, directing the rapid growth and timely execution of acquisitions, and developing the policies that speak to the Merrill Gardens commitment to quality. In 1998, Pettit oversaw the company's largest acquisition when Merrill Gardens purchased 18 communities owned by TORCH Health Care. 1938 Fairview Avenue East · Suite 300 · Seattle, WA 98102 · www.merrillgardens.com Accuracy at a GlanceFounded in Omaha, Neb., in 1979, OPUS Unit Dose Systems developed state-of-the-art medication-delivery systems for long-term-care and assisted-living facilities across the US. Created with valuable input from nursing professionals and pharmacists, the focus continues to be unmatched error control, speed and ease of administration, quality pharmacy services, and cost containment for residents. Medication changes, new orders, discontinued orders, AC meds, PC meds, and meds that need to be held if the heart rate is not at an appropriate level contribute to a difficult task. OPUS' Multi-Dose System addresses these concerns, while its Time of Day Systems address every med-pass issue and retain the speed and ease most multi-dose systems tout. New orders are easily added to the system and discontinued meds are removed from the resident's bin. After reading the med sheet, the caregiver will find the appropriate med cassettes in the front of the bin. They are easy to find and each med is labeled for positive identification. After the meds are given, the cassettes rotate to the back of the bin. A two-minute visual check of the med cart, or resident's bin, in cases where med carts are not used, immediately shows any meds that may have been missed. This combination translates into accountability, and faster administration. All OPUS systems automatically reorder medications. You and your staff will save all of the labor associated with reordering meds and all of the errors that can occur with reordering meds. www.opusunitdose.com · 1-800-228-5021 Providing Training SolutionsTrace Marketing Inc. (TMI), comprises three divisions to serve the various needs of its clients. The marketing division offers mystery shopping, advertising, public relations, and direct mail campaigns. It is dedicated to providing creative and innovative marketing and advertising approaches, strategic planning, and qualitative research for developers and owners of all levels of retirement housing. Training Solutions Group (TSG) has created and conducted effective and interactive workshops and seminars for staff training. Coming from the business and not to the business, TSG provides insightful, customized programs that meets clients' needs. Trace Executive Search (TES), TMI's recruitment division, is dedicated to conducting thorough searches for the most appropriate match between candidate and employment opportunity. Services include recruitment, hiring, and compensation negotiation for clients searching out top-level candidates for executive positions in the retirement and long-term care industries. Mission Statement To be a well-rounded resource to the senior-living industry, encouraging creative approaches to marketing, staff development, and training, therefore positioning our clients for success in their efforts to provide quality care and services to older Americans. 5550 Bee Ridge Road, Suite E-3, · Sarasota, Fla 34233 · Phone:
(941) 925-0313 · Fax: (941) 925-0216
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